You have a legal right to change your mind and return goods to us within 14 days of receipt of your order, for most items ordered online.
There are certain circumstance whereby the right to change your mind will not apply. For example, the fabric has been dyed to your own colour specification.
Please examine fabric carefully before cutting - direct or indirect claims will not be accepted for any reason whatsoever after the silk has been cut by the customer, agent or maker-up.
Claims for shortages, defects or incorrect delivery must be made within 14 days of delivery.
If the fabric is faulty or damaged, we will exchange the fabric or provide a full refund.
If incorrectly ordered, returns are accepted but a 50% admin and restocking charge on the value of the returned goods, will be applied on correctly supplied fabric.
Goods must be returned uncut/undamaged and in original packaging at the buyers own cost. Returned items may forfeit credit if received damaged due to insufficient packaging and therefore not suitable for re-sale.
Prior authorisation from us is required for any return and must be accompanied with a relevant returns code. Unauthorised returns will not be accepted.
ONLY SILK IS SILK
Silk is a one of the most classical fibres in the textile industry and its unique properties lead to the production of fabrics of outstanding beauty, fineness and durability. Silk is a natural fibre which is woven to create fabrics of different weights, textures and finishes. It has unique characteristics, irregularities and variations in the weave and/or shade which should not be considered as defects. Slight variation in the yarn shade from each dye batch is an inherent characteristic and has to be acceptable.
Bennett Silks is not liable for fading or discolouration and therefore strongly recommend the use of UV filters and lightproof linings and interlinings.
